HELLO, MY NAME IS

STEPHEN THOMPSON

Achievement-oriented, award-winning self starter with twenty-one years experience in the web design & development industry.

STEPHEN THOMPSON

About Me

Hi y'all!

My name is Stephen Thompson and welcome to my online resume and portfolio. Here you will find my proficiencies, experience, a little bit about me, and how to contact me right away in case you want to hire me. A little background on me. I've been doing web design and development for the better part of twenty-one years. I'm currently enrolled at Southern New Hampshire University to obtain my BS in Information Technologies with a concentration in Web Design & Development.

HTML

XHTML

CSS

JavaScript

Adobe Photoshop

Adobe Illustrator

Litmus

My Experience

Constant Contact

2015-Present

Tier 2 Technical Support Specialists

• Provide Internal Support to our Tier 1 and Tier 2 Team.
• Assist with Internal / External Customer Escalations.
• Work high level escalations via chat/case (ticket)/phone conversations
• Aid Tier 3 with identifying possible issues
• International and internal support training on troubleshooting defects and display issues
• Cross-site collaboration (Troubleshooting, development, networking, and training)
• Process Custom Footer and Email Campaign Copy requests as part of the Tier 2 Custom Services Project

Constant Contact

2014-2015

Tier 1 Engagement Specialist

• Accept incoming calls and chats from customers to resolve issues and advise on the Constant Contact’s SAAS products.
• Contact customers through multiple channels to follow up on questions and concerns.
• Work as a facilitator between the customer and Tier 2 Support Specialists to solve advanced inquiries to defects and email formatting issues.

Delta Management Associates

2010-2014

Federal Debt Collector

• Frontline Collector for Sallie Mae (United Student Aid Funds) portfolio making 85-120 phone calls daily.
• Consistently ranked among the top 15 collectors in one or more goal categories in the office.
• Proven ability to hit and exceed monthly quota.
• Knowledgeable United States Federal FDCPA regulations, consolidations, and rehabilitation programs.

Printing Solutions Inc.

2007-2009

Graphic Design Specalist

Designed custom stationary and logos for clients.

Rooter-Man

2005-2009

Graphic Designer / Web Development Specalist

• Designed advertisement concepts for various national trade industry magazines.
• Maintained and updated the corporate website on a weekly basis.
• Designed artwork and stationary for Rooter-Man franchisees.
• Worked with franchisees to develop a web presence.
• Prepared materials for mass mailing.

Education

Begin College Courses at Southern New Hampshire University

2018-Present

Working to obtain my bachelors degree majoring in Information Technologies with a concentration in Web Development and Design.

Graduated from Greater Lowell Technical High School

1997-2001

With a concentration in Graphic Design.

My Portfolio

  • All
  • web
  • new
  • print
  • videography
The Summoned

The Summoned

CD Release Show Flyer Design

The Summoned

The Summoned

"Faradic" Music Video

Graveborn

Graveborn

Live Performance Footage

The Summoned

The Summoned

Website Design and Development

Happy Haul Away

Happy Haul Away

Website Design and Development

Get in touch


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