• Handle incoming cases for the Salesforce Gov Cloud
• Assisting with ADA compliance cases
• Troubleshooting and resolving cases regarding automation and APEX coding.

• Assist with incoming inquiries on building into Constant Contact’s API.
• Work as a liaison between developers and customers for troubleshooting API issues.
• Manage community forum for API inquiries.

• Provide Internal Support to the Tier 1 Team.
• Process Custom Footer and Campaign Copy requests as part of the Tier 2 Custom Services Project.
• Assist with Internal / External Customer Escalations.
• Work on high-level escalations via chat/case (ticket)/phone conversations.
• Aid Tier 3 with identifying possible issues.
• International and internal support training on troubleshooting defects, display issues, and events.
• Cross-site collaboration (Troubleshooting, development, networking, and training).

• Accepted incoming calls and chats from customers to resolve issues and advise on the Constant Contact’s SAAS products.
• Contacted customers through multiple channels to follow up on questions and concerns.
• Worked as a facilitator between the customer and Tier 2 Support Specialists to solve advanced inquiries about defects and email formatting issues.

General Studies with a Concentration in Basic Coding