API Technical Support Engineer
Tier 2 Technical Support Specialists
- Provide Internal Support to our Tier 1 and Tier 2 Team.
- Assist with Internal / External Customer Escalations.
- Work high level escalations via chat/case (ticket)/phone conversations
- Aid Tier 3 with identifying possible issues
- International and internal support training on troubleshooting defects and display issues
- Cross-site collaboration (Troubleshooting, development, networking, and training)
Tier 1 Engagement Specialist
- Accept incoming calls and chats from customers to resolve issues and advise on the Constant Contact’s SAAS products.
- Contact customers through multiple channels to follow up on questions and concerns.
- Work as a facilitator between the customer and Tier 2 Support Specialists to solve advanced inquiries to defects and email formatting issues.
Federal Debt Collector
Delta Management Associates2010-2014
- Frontline Collector for Sallie Mae (United Student Aid Funds) portfolio making 85-120 phone calls daily.
- Consistently ranked among the top 15 collectors in one or more goal categories in the office.
- Proven ability to hit and exceed monthly quota.
- Knowledgeable United States Federal FDCPA regulations, consolidations, and rehabilitation programs.
Graphic Design Specialist
Printing Solutions Inc.2007-2009
- Designed custom stationary and logos for clients
Graphic Designer/Web Development Specialist
- Designed advertisement concepts for various national trade industry magazines.
- Maintained and updated the corporate website on a weekly basis.
- Designed artwork and stationary for Rooter-Man franchisees.
- Worked with franchisees to develop a web presence.
- Prepared materials for mass mailing.
Southern New Hampshire University2018-Present
Diploma / Graphic Communications
Greater Lowell Technical High School1997-2001
More Than Words2018-2018
- Assisted with sorting media such as CD's, DVD's, and Audio Books to generate a 20% increase in profit.
- Aided with maintenance of Stone Zoo including cleaning of park equipment and trash removal.
Invasive Plant Removal
Mystic River Watershed Association2016-2016
- Helped remove 90% of all the Water Chestnuts from Mystic River and Lakes