Coding
HTML
JSON
CSS
JavaScript
Creative
Adobe Photoshop
Adobe Illustrator
Adobe Premiere
Adobe Dreamweaver
Operating Systems
Mac OS
Windows
Raspberry Pi
Other
Jira
Salesforce
Github
Email Marketing
Experience
Tier 2 Technical Support Specialists
Constant Contact2015-Present
  • Provide Internal Support to our Tier 1 and Tier 2 Team.
  • Assist with Internal / External Customer Escalations.
  • Work high level escalations via chat/case (ticket)/phone conversations
  • Aid Tier 3 with identifying possible issues
  • International and internal support training on troubleshooting defects and display issues
  • Cross-site collaboration (Troubleshooting, development, networking, and training)
Tier 1 Engagement Specialist
Constant Contact2014-2015
  • Accept incoming calls and chats from customers to resolve issues and advise on the Constant Contact’s SAAS products.
  • Contact customers through multiple channels to follow up on questions and concerns.
  • Work as a facilitator between the customer and Tier 2 Support Specialists to solve advanced inquiries to defects and email formatting issues.
Federal Debt Collector
Delta Management Associates2010-2014
  • Frontline Collector for Sallie Mae (United Student Aid Funds) portfolio making 85-120 phone calls daily. 
  • Consistently ranked among the top 15 collectors in one or more goal categories in the office.
  • Proven ability to hit and exceed monthly quota. 
  • Knowledgeable United States Federal FDCPA regulations, consolidations, and rehabilitation programs.
Graphic Design Specialist
Printing Solutions Inc.2007-2009
  • Designed custom stationary and logos for clients
Graphic Designer/Web Development Specialist
Rooter-Man2005-2009
  • Designed advertisement concepts for various national trade industry magazines.
  • Maintained and updated the corporate website on a weekly basis. 
  • Designed artwork and stationary for Rooter-Man franchisees.
  • Worked with franchisees to develop a web presence.
  • Prepared materials for mass mailing.
Education
Bachelors
Southern New Hampshire University2018-Present
Diploma / Graphic Communications
Greater Lowell Technical High School1997-2001
Volunteer Work
Media Sorter
More Than Words2018-2018
  • Assisted with sorting media such as CD's, DVD's, and Audio Books to generate a 20% increase in profit.
Maintenance
Stone Zoo2017-2017
  • Aided with maintenance of Stone Zoo including cleaning of park equipment and trash removal.
Invasive Plant Removal
Mystic River Watershed Association2016-2016
  • Helped remove 90% of all the Water Chestnuts from Mystic River and Lakes